Residents must pay for utilities that are not included in their rents from the first day of their lease term, regardless of their physical move in date. Please arrange for the transfer of services into your name within 72 hours of the lease begin date. Failure to do so will result in a monthly administrative fee for each utility left in landlords name.
Windsong Place Expanded Basic Cable and High Speed Internet are included in your rent. If you would like to add additional services (more channels, wireless internet etc), please contact Time Warner directly. You will be billed by Time Warner for the additional services you order.
Autumn Creek Expanded Basic Cable and High Speed Internet are included in your rent. If you would like to add additional services (more channels, wireless internet etc), please contact the appropriate company directly. You will be billed by the service provider for the additional services you order.
Renaissance Place Expanded Basic Cable and High Speed Internet are included in your rent. If you would like to add additional services (more channels, wireless internet etc), please contact Time Warner directly. You will be billed by Time Warner for the additional services you order.
StoneGate Expanded Basic Cable is included in your rent. If you would like to add additional channels, please contact Time Warner directly. You will be billed by Time Warner for the additional services you order.
Resident’s personal possessions are not covered by the property’s insurance, it is required that you carry renters insurance to protect your belongings. Damages caused by a resident, even when unintentional, are the financial responsibility of the resident. Without renters insurance, you don’t have coverage for personal property loss or injury to others that may result from accidents or your negligence. This is why residents arerequired to obtain personal liability insurance, also known as renters insurance, with a minimum personal liability limit of $300,000.
We have partnered with Effective Coverage, a premier provider of renters insurance products. Effective Coverage works with premier carriers such as Travelers and Progressive to bring you policies with excellent coverage at a very affordable price. Their service specialists are available seven days a week and can process your application in less than five minutes. The application process has been streamlined for our residents and can be completed at www.EffectiveCoverage.com or by calling (800) 892-4308.
As you make your renters insurance decisions, please keep in mind that a policy from Effective Coverage may provide you with the following (please call Effective Insurance for more complete information):
Liability Insurance: Pays for the bodily injury or property damage experienced by a third party that is a result of your negligence.
Personal Property Insurance: Coverage comes with a base limit of $15,000 and pays for your loss of personal items such as furniture, electronics, and clothing resulting from losses such as fire, vandalism, or theft.
Additional Cost of Living Insurance: This coverage pays for additional expenses that you may incur after a covered loss. An example would be the cost of staying in a hotel while repairs are made that resulted from a covered loss.
You may also obtain evidence of insurance from any provider of your choice. If you work with a provider other than Effective Coverage, the declaration page of your policy or certificate of coverage will need the following information:
Your Name along with names of all adults living in the apartment
Policy start and end date
A personal liability limit with a minimum of $300,000
The Apartment Community must be listed as an "Additional Interest" to your policy. By doing this, we will be notified should your policy cancel or non-renew. The "Additional Interest" must read as follows: (Insert Community Name) Apartments,P.O.Box3707, Albany, NY 12203
When you secure your policy which must meet the criteria above, you will need to electronically submit thedeclaration page for approval via https://www.effectivecoverage.comor take a copy to the leasing office.
To learn more about renters insurance, please visit www.EffectiveCoverage.com or call upon one of their service representatives at 800-892-4308 to get a free quote.
Post Office Options for Receiving Mail A change of address form must be filed with the United States Post Office for your mail to follow you to your new home. You can print out a change of address form and drop it off at your nearest post office, or file a form online.
You may also contact your rental office directly to place a service request, please feel free to leave a message if we are unable to answer the phone.
If you have an emergency maintenance situation, and it is after hours, please call 879-0818. The following are considered to be emergency situations: No heat in the winter, no electricity, any condition that may cause a fire, broken windows or any condition that would jeopardize security, refrigeration failure, no water, a plumbing leak or sewer stoppage that may damage personal belongings or apartment property, or gas odors – leave your home immediately and contact the gas company.
Keys / Lockouts Due to insurance liability reasons, we cannot issue a key after regular office hours if you lock yourself out. We suggest that you leave a spare key with a trusted neighbor, or keep a spare key in your vehicle. In the event you do become locked out after office hours, please consider the following locksmiths that boast 24 hour emergency service and quick response times:
Click on your property below to join our email list! We use your email address to communicate information about upcoming social activities, maintenance events, apartment inspections and other operational issues that impact your apartment, your lease or your community. This is the very best way to stay informed about your home!
Pay My Rent
Choose which rent payment method works for you!
E-Check Visit rentpayment.com to pay electronically with a check. Same day credit to your rental account, no fees involved! For information on how to set up your personal account please see our Resident Handbook or ask a Leasing Consultant. It’s simple & you’re in complete control.
Credit Card Call 1-877-927-7866 to make a payment with your credit card. A $29.95 convenience fee will be assessed.
Automatic Withdrawal Pay from a bank account of your choice. Log onto your rentpayment.com account to set up this easy way to pay. Your rent will be pulled from your account on any day you choose each month... no hassle!
Mail It In You may also mail your payment directly to our post office box. Late fees are based on when we receive your payment - not postmark - so mail it in early!
Our post office box is located at …
Your Community (Windsong Place Apts/Autumn Creek Apts/Renaissance Place Apts/StoneGate of Clarence) C/O Ashley Management Corp. P.O. Box 14821 Rochester, New York 14614
Resident Referral Program
Our Resident Referral Program: We enjoy and appreciate our current residents. If you have a friend, co-worker, or relative that is looking for a new home, we would be flattered if you would recommend one of our communities.
Ask your referral to mention your name the first time they contact us. When they sign a one year lease and move in, we will reward you with a $400 referral fee!When your referral mentions your name, and it is documented during the first contact, it ensures that you will receive credit for the referral.
To have us contact your friends and co-workers with information about our properties, please register them below. Please note that your registration of a potential resident must occur BEFORE your referral has made contact with us for the first time!
Please select which property you live at below to fill out the proper referral form:
Find one, two and three bedroom apartments and town homes at our luxury apartment communities. Enjoy a host of amenities and a professional staff in a well maintained environment. Located in the desirable communities of Williamsville and East Amherst, our younger residents attend the top rated schools in the Buffalo area. We are within minutes of the University of Buffalo, Buffalo State College, Deamen College, and D’Youville College too! All of our properties offer a quick commute to any employment location in the Buffalo area. Our friendly, on-site offices are waiting to welcome you to the best apartment communities in Western New York!