COMMUNITY MANAGER

Department:  Property Management Reports to:  Property Manager
Classification:  Exempt Date: August 2005

Purpose:  Oversee property operations with emphasis on optimizing occupancy though efffective
leasing and servicing and servicing residents of the property by performing the following duties:

Duties & Responsibilities:

** Conduct site tours, including showing prospects all property amenities.
** Sell products and services of the property.
** Dilligent responds to site visits or telephone/email inquiries in a timely and effective manner.
** Prepare lease-related paperwork.  Explain lease documents to residents.  Train, direct and supervise associates in leasing paperwork and techniquies.
** Qualify, screen and accept applicants by following established policy and procedures.
** Collect past due rent or pursue remedies, such as evictions.
** Actively participate in the annual budgeting process by gathering information, proposing budgets and adhering to budgeting guidelines.
** Complete daily, weekly and monthly financial and leasing reports timely and accurately.
** Daily inspect grounds, models and leasing office as directed for eye appeal and marketability.  Continuous vigilance of property in consideration of issues affecting curb appeal and safety.
** Maintain customer service standards by responding to resident requests, resolving problems and complaints and following through to ensure issues are resolved in a timely and effective manner.  Monitor service requests.  Maintain professional, customer oriented communication (verbal and written) for all contacts with new and existing residents, property personnel and sevice providers.
** Develop and implement sales and marketing strategies while working with property management by increasing property traffic levels, maintaining closing ratios and working to achieve and exceed budgeted occupancy percentages.
** Work closely with maintenance staff to ensure apartments are ready for move-in and are maintained in a satisfactory manner.
  Prepare bank deposits as required.
** Shop competition and have knowledge of the property's demographic area.
  Review invoices for accuracy, and prepare for approval, including allocating expenses to appropriate accounts.
  Organize resident functions.
** Continuously evaluate processess, procedures, suppliers, etc. in consideration of more efficiency and reduced cost of property's operations.
** Maintain hazard communications program and teach and promote safe work practices.
** Coordinate administrative activities including office supplies, scheduling staffing needs, and reviewing and submitting payroll records.
** Coordinated resident retention objectives including community newsletters, personal contacts, etc.
  All other duties as assigned.

Essential Functions:    Duties and responsibilities noted with asterisks (**) are considered to be
the essential functions of the job description.

Supervision Provided: Immediate oversight over several employees, performing the same or directly related work most of the time as those led.  Responsibility for costs, methods and personnel.  Evaluates the performance of lower-level positions.  Duties include, but are not limited to:

  • Attention to detail while managing multiple tasks/demands within deadlines required.
  • Manage property management staff by documenting counseling sessions.
  • Ahere to the company's human resource policies and procedures.
  • Recruit and hire quality staff and recommend promotions and terminations when necessary.
  • Communicate and delegate duties to staff members.

QUALIFICATIONS:  To perform this position successfully, and individual must be able to
perform each essential duty satisfactorily.  The requirements listed below are representative of the
knowledge, skill and/or ability required.

Education & Experience (minimum required to enter the position):  A minimum of a high school education is required.  Minimum of one year of residential leasing and/or management experience in property management or comparable experience.

Required Skills or Knowledge:  This position requires the ability to communicate effectively and present a positive, professional image.  In addition, the position requires:

  • Excellent management and communication skills
  • Excellent phone and personal sales skills
  • Strong administrative and organizational skills
  • Strong time management skills
  • Professional image
  • Strong customer service orientation
  • Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
  • Ability to close a sale
  • Ability and access to drive a car
  • Notary Public appointment a plus

Technical Competencies: 

  • Valid Driver's License, Current Automobile Insurance and Acceptable Driving Record.
  • Real estate sales license required, but may be obtained within 1-year of employment.
  • Proficiency in word processing and spreadsheets (Word and Excel preferred).
  • Other licenses and certifications as required by Federal, State and local law.
Language Skills:  Ability to read and interpret documents, in English, such as safety rules, operating and maintenance instructions, and procedural manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs.  Ability to accurately perform basic to intermediate mathematical functions.
Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands and Environmental Conditions: 

  • Ability to physically inspect the property in its entirety.
  • Ability to oversee any and all maintenance functions.
  • Ability to assist with emergency measures, as required.
  • Ability to withstand all weather conditions, including temperatures in excess of 90 degrees or below 10 degrees.
Equipment Used:  This position may require the use of the employee's personal vehicle around the property and on short errands.  Ability to drive one's own personal vehicle without jeopardizing the safety of prospects, residents and fellow associates.  May be required to wear company specified uniform and any necessary personal protective equipment (PPE).  If a uniform is not issued, the property may require a higher dress standard for its sales professionals.  Requires the use of general office equipment including, but not limited to; computers, copy machines, telephones, cellular phones and safety equipment.
Approval and Agreement of Position Understanding:

Manager's Signature: _____________________________________ Date: _____________


Employee's Signature: ____________________________________ Date: _____________